Customer Satisfaction is the foundation of our business. Game Cabinets Incorporated maintains a rigorous quality control program that supports our continued efforts to produce the best quality arcade products available. If you have any questions or comments please direct them to our customer service department at Support@GameCabinetsInc.com

Limited Warranty

Game Cabinets Incorporated arcade machines are warranted to be free from manufacturers' defects in materials and construction.

The sole obligation of GameCabinets Inc. under this warranty is to supply a replacement component or credit against the purchase of such product in the event of a failure. The following items are covered for 2(two) years from the date the arcade cabinet was shipped:
Joysticks, emulator, microswitches, motherboard, sounds card, video card, harddrive, floppy/dvdrom drive, monitor and buttons are covered.

Transportation Damage

All Game Cabinets Incorporated arcade machines are electrically tested and visually and mechanically inspected prior to shipment. Responsibility for its' safe delivery was assumed by the carrier upon acceptance of the shipment.

All arcade machines should be given a thorough inspection and tested for defects upon receipt.

Concealed damage may not become apparent until the game machine has been unpacked. The contents may be damaged in transit due to rough handling even though the external carton may not show external damage.
If any of these conditions are found to exist, contact Game Cabinets Inc. directly and file a damage report within 2 days after receipt. Any external evidence to the shipping container must be noted on the freight bill of laden and signed by the carrier's agent if possible. Failure to adequately describe such external damage may result in the carrier refusing to honor a damage claim. All damaged products received with the original packing must be held in the exact condition as received. Game Cabinets Inc. will give instructions for disposition and any forms that are required to file a claim.

All warranty claims are subject to approval by Game Cabinets Incorporated.

Limitation of Liability

In no event shall Game Cabinets Incorporated or its employees, agents or licensors be liable for any incidental, consequential, punitive or multiple damages of any kind. We hold no responsibility if you misuse the rom files, the software or you burn, mutilate, electrocute, lose, or destroy your body, your house, the neighbor's goldfish, or any other items of earthly or spiritual importance while using Game Cabinets Inc. products. Use at your own risk.

Refund Policy

Refunds are given if you received a damaged, defective, or incorrect item
and we are not able to replace or repair the item for you
otherwise all sales are final.


If you have a product that needs to be repaired please contact us first for a RMA number. A correct RMA number must accompany all returned merchandise. Item(s) returned without a RMA number displayed on the outside of the box will not be opened and will be "Returned to Sender" postage due.

Shipping

We ship all game machines via freight shipping unless otherwise instructed. Standard shipping will deliver curbside. When your game system arrives you will need to have another person present to help unload the shipment, as the shipping company will not bring the game cabinet into your house, for liability reasons. If you require inside delivery please contact us for additional shipping options.